By Miracle Aebayo
Digital payment company, OPay, has debunked widespread rumors suggesting it is shutting down operations in Nigeria, reaffirming that it remains fully operational and licensed by the Central Bank of Nigeria (CBN). This was made known on Friday, November 28, through a press release issued by the company posted on their X account.
The misleading claim, which circulated across social media earlier in the week, via a viral video, has a graphic format of the online banking app, with different voice-overs merged into the graphic. The viral video announces in the Yoruba language that accounts are being wiped out, and funds are being deducted from the payment platform without refund, thus anyone who has funds in the mobile app should remove them.
However, to verify the situation, our correspondent visited the nearest Opay office on Friday, November 28, 2025, and found the branch fully operational. Business activities were running smoothly, with no signs of disruption, and several customers were seated, waiting to be attended to
A brief interview with a member of the staff who was regarded as part of the customer service team revealed that the rumours of fund removal might have stemmed from a brief system glitch the company experienced on Tuesday, November 25, 2025. According to the customer service representative at OPay, the disruption lasted only 5 to 10 minutes and resulted in a number of failed transactions.
“Most of the failed transactions have already been reversed,” the staff member explained. “Only a few remain pending as of today (Friday, November 28), and our teams are working tirelessly to ensure every affected customer gets their refund without stress.”
This statement was later affirmed by another member of the public who experienced a failed transaction on Tuesday, confirming that his money had already been reversed.
The staff also dismissed rumours of shutdown, noting that a company preparing to exit the system would not be investing in infrastructure.
Meanwhile, the press release issued by the company attracted several responses from users online. Many of these users claimed that their failed transactions—where funds were deducted but not reversed—date as far back as November 17, 2025. Another user mentioned an unreversed failed transaction made on November 22. Opay, however, responded to each comment, assuring users that the issue was being resolved, while directing some to check their direct messages for further assistance.
